FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE TO COMPLETE AN ORDER?
Turnaround times will vary depending on our schedule and the time of the year.
*Please check our homepage for current turnaround times before placing an order*
Generally, Once we have received your deposit and invitation wording, you can expect your first round of proofs within 1-3 business days. Once proofs have been approved for print, the printing process can take anywhere from 1-5 weeks depending on our current schedule. We use USPS Priority Shipping exclusively, which typically takes 2-3 business days domestically, but FedEx is suggested to guarantee delivery on specified dates.
**Rush service may be available. Please inquire if you think your order requires a rush!
HOW CAN I GET A QUOTE PRIOR TO STARTING AN ORDER?
Each social invitation listing is priced in sets of 25, but are available in different quantities if needed. Please contact me for a custom listing if you require an order other than in multiples of 25. Each wedding invitation shows as a sample price and the pricing is as marked per set. Some quantities do qualify for a quantity discount. Please contact me at firstname.lastname@example.org for a quote.
WHAT IS THE ORDER PROCESS?
- PURCHASE - the design deposit of your choice, and forward the wording to me at email@example.com.
- PROOF REVIEW- You will receive a digital proof within one business week of purchase and wording submission. Your order comes with three complimentary proofs; the initial proof, and 2 additional rounds of revisions. Additional proofs can be purchased if needed, and we will work with you until everything is perfect.
- PRINT- After we receive your final proof approval, we will set up a custom listing for you to include your final balance with the deposit deducted. Once the listing has been purchased, the printing process begins which can take anywhere from 1-5 weeks depending on our current schedule and time of the year. Please check our homepagefor current turnaround times, or contact us prior to ordering to receive a shipment timeframe.
- SHIP- Everything ships USPS Priority Mail which takes 2-3 days domestically. All invitation orders come with insurance, signature confirmation, and tracking. As soon as your order has shipped, we will send you an email with a tracking number and expected delivery date. FedEx is suggested for a guaranteed delivery date. Signature confirmation and tracking are automatically included with FedEx shipments. Your sets will arrive neatly packaged and ready for assembly.
HOW DOES PAYMENT WORK?
To get the design process started, you will purchase the deposit listed for the selected design. This amount will go towards your final payment which is sent after proof approval.
**Please note that once you have sent your wording to us and proofs have been released, the deposit is non-refundable at that point due to the work we have put into designing your proofs and ordering the required materials to create your custom items.**
Once you have approved your proof, we will send you a custom listing to purchase your full order which will depend on your quantity and any add-ons you may have selected.
HOW WILL MY ORDER SHIP?
Everything ships USPS Priority Mail which takes 2-3 days domestically. All invitation orders come with insurance, signature confirmation, and tracking. As soon as your order has shipped, we will send you an email with a tracking number and expected delivery date. FedEx is suggested for a guaranteed delivery date. Signature confirmation and tracking are automatically included with FedEx shipments. Because we use the best shipping practices and include insurance, our shipping rates may be higher than others. Shipping costs will vary depending on the quantity of items you are ordering, paper selection and your location. To get a shipping estimate prior to ordering, please contact us with your quantity, paper selection and location.
HOW MUCH POSTAGE IS REQUIRED?
All invitation suites will vary in the amount of postage they require depending on your paper selection, enclosures, etc. To get the exact cost, we highly recommend taking a final, fully assembled invitation set to the post office to be weighed before ordering stamps.
WHAT DOES THE PROOFING PROCESS INCLUDE?
Any font and color changes (that are offered on our font & color chart) are welcome free of charge for each order and can be changed at any time during the proofing process.
Each order includes 3 complimentary proofs; the very first one, with 2 additional rounds of revisions after that. If you require more changes after the 3 proofs have been sent, your order will be subject to a $25 design fee for each additional round of proofs. It is suggested that you have all wording finalized before sending us your wording details at deposit, as well as having several friends/family members review your proofs before requesting additional proofs or approving for print.
WHAT IS NOT INCLUDED IN THE PROOFING PROCESS?
Any major changes to the design template, or switching designs once the proofing process has already started is not included in the set price. If you are looking for custom design or design changes, please contact us and we will be happy to discuss your design needs and give a quote.
Should you purchase a design deposit and later decide that you would like to go with a different design after returning the order form to us, you will be asked to pay a $75 design fee in order for us to re-design your proofs, and your proof allowance will restart. *Please also make sure that you are purchasing the correct deposit for the design of your choice to avoid this additional fee.*
CAN I ADD OR OMIT SOME DESIGN ELEMENTS FROM DIFFERENT DESIGNS TO CREATE MY OWN STYLE?
You may, however, depending on the desired changes, additional fees may apply to cover the additional time in design/formatting. Please contact us prior to ordering to discuss what you would like to do so that pricing can be discussed prior to beginning your order.
DO YOU OFFER PRINTABLE FILES?
We do not offer printable or digital files for print. All of our designs are designed, printed and shipped to clients. No files will be released in a printable format.
HOW ARE INVITATIONS PRINTED?
All stationery is flat printed (digitally) on a high-end commercial grade laser printer.
WHO PRINTS AND ASSEMBLES MY ORDER?
All designing, printing, cutting, assembling and creating is done by La Toya Jackson-Wilson, the owner and designer. Absolutely nothing is outsourced, and we make sure everything is quality checked before sending anything out, following your unique order details to make sure everything is perfect.
DO YOU OFFER REFUNDS OR EXCHANGES? Due to the customized nature of our items, returns and exchanges are not accepted. If you are unhappy with your purchase for any reason, please contact us as soon as possible so that we can resolve any issues or concerns.
ERRORS/TYPOS ON FINAL PRODUCT: Soiree Custom Paper Co is not responsible for any printed errors and typos that you have approved for print. Please go through your proof thoroughly and check for any punctuation, grammar, spelling errors, etc. Once your proof is approved, the files are zipped and immediately printed exactly as you have approved them.
COLOR VARIANCE: Re-printing due to color variance is not accepted. Colors will sometimes appear different printed than what is seen on your monitor which is why we suggest ordering a sample prior to placing a full order.
Please note that we take great pride in our invitations and spend a great deal of time on each order, making sure that each piece of stationery is perfect before sending anything out!
Customer satisfaction means everything to us, so if you find that you are unhappy with your stationery for any reason, please contact us.
WHERE ARE YOU LOCATED?
Soiree Custom Paper Co is a home-based business located in Northern VA. We do not have a walk-in retail store, which is why we highly recommend purchasing a sample set prior to placing a full order with us so that you can see our designs in person.
CAN I SPEAK WITH SOMEONE OVER THE PHONE?
Generally, we prefer that all communication is done via email so that we can both reference all order details before completing an order. This prevents any misunderstandings over what was discussed and ensures that any changes, wording, or any additional requests are part of the record and are addressed.
WHAT ARE YOUR BUSINESS HOURS?
Our hours are 10-6 M-F EST. We are closed on the weekends and holidays, however, because we are a home business and usually quite busy, we will sometimes respond to emails and work outside of business hours as well :)
Please feel free to contact us at firstname.lastname@example.org at any time with questions.